Terms & Conditions
1. Introduction
This document outlines the Terms and Conditions (“Terms”) that govern access to and use of the website [www.moonlit.london] (hereinafter referred to as the “Website” or “we”) by individuals who are our potential or existing customers (hereinafter “you” or the “User”).
Before using the website, please read these terms carefully. Using the website, making an account or placing an order you accept these Terms and our Privacy Policy. Please do not use this website if you disagree with these terms.
All transactions made via the moonlit.london website are subject to these terms. We retain the right to make changes to these terms at any time. The updated version will be posted on this page with the date of the latest revision.
2. Company Information
Registered address: 4 Charterhouse Bldgs, Goswell Road, London EC1M 7AN, United Kingdom
Incorporation: The company is registered in England and Wales
Contact email: info@moonlit.london
This Website is designed exclusively for the online sale of women’s lingerie, accessories, and related products. All of our transactions are done online alone; we don’t have any physical retail locations.
3. Website Usage
This website is designed for those who have attained the legal age of majority in the United Kingdom or their home country (18 years in the UK).
You attest that you are of legal age to enter into legally binding agreements and that you will not use the website for any illegal reasons by registering for an account, take an order, or using it in any other way.
4. Account
4.1 Account Creation
You may register for a personal account in order to place orders or see your order history. You must give correct, up-to-date, and genuine information while registering. You are not allowed to make an account using someone else’s information or impersonate someone.
4.2 Account Responsibility
All activity under your account and the security of your login credentials are entirely your responsibility. Please send us an email right away if you think there may have been unauthorized access to your account.
4.3 Account Deactivation
Your account may be suspended or deleted at our discretion if we find:
a violation of these Terms;
suspected fraud;
any effort to damage the MOONLIT brand, the website, or another user.
5. Website Use
5.1 Ownership of Content
All of the material, photos, graphics, logos, buttons, databases, and source code on this website are either owned by MOONLIT Ltd. or are used by us under permission. It is completely forbidden to copy, publish, alter, transmit, or use any content in any other way without first obtaining written approval.
5.2 Technical Availability
We make every effort to ensure the continuous operation of the Website; however, we do not guarantee that the Website will be error-free or uninterrupted at all times. If the website is momentarily unavailable for reasons beyond our control, we are not responsible.
6. Prohibited Conduct
You consent to refrain from using the website to:
- Submit false or misleading information;
- infringe other people’s intellectual property rights;
- Upload or distribute viruses, malicious code, or spam;
- violate any UK legislation;
- Use automated data collecting methods (like scraping or bots) without getting our express permission.
Any such behavior will result in an immediate account suspension and, if necessary, reporting to legal enforcement.
7. Third-Party Links
Links to other websites or online resources that are not within MOONLIT’s control may be found on the website. The practices, privacy policies, and content of third-party websites are not within our control. It is at your own responsibility to use such links.
8. Temporary Suspension
We retain the right, at any time and without prior notice, to stop or change access to the Website or some services, especially when:
- carrying out maintenance or upgrades;
- avoiding security breaches;
- These terms have been violated.
9. Placing an Order
9.1 Order Placement
By using our website to place an order, you attest to:
- You are at least 18 years old;
- You have permission to use the chosen payment method or are the actual owner of the payment card;
- At the time of order placement, all information is true, correct, and up to date.
9.2 Order Acknowledgement
An automatic email confirmation will be sent to you when your order is placed. This email does not constitute our formal acceptance of the order.
9.3 Order Acceptance
A legally binding contract between you and MOONLIT is formed only when we email you to confirm that your order has been dispatched. If an item is unavailable, there was a pricing error, or fraud is suspected, for example, we have the right to refuse your purchase without providing a reason.
10. Prices and Taxes
10.1 Currency and Taxes
The website displays all pricing in British pounds sterling (£). According to UK law, Value Added Tax (VAT) is included in pricing unless otherwise indicated.
10.2 Right to Change Prices
Prices may be updated at any time without prior notice. Orders that have already been verified are unaffected by these modifications, nevertheless.
11. Discounts, Sales, and Promotional Items
11.1 General Terms of Discounts
Only within the designated time frame and in accordance with the conditions stated for every particular offer are discounts, promo codes, and seasonal offers accessible.
Discounts cannot be combined unless expressly stated otherwise.
11.2 Application of Discounts
Discounts must be applied at checkout, either automatically when applicable or by providing a valid coupon. We cannot apply a discount after an order has already been placed.
11.3 Sale Items
Only items that are marked as “Sale,” “Final Sale,” or “Outlet” may be returned in accordance with our returns policy. In certain situations, if it is explicitly mentioned on the product page, such things could not be returnable or exchangeable.
12. Gift Cards
12.1 Purchase
The website offers MOONLIT electronic gift cards in predetermined values for purchase. Unless otherwise indicated, they are non-refundable and never expire.
12.2 Usage
Moonlit.london is the only online store where gift cards may be used. They can’t be traded in for money. The remaining money must be paid using another approved payment method if the total value of your order is greater than the card amount.
12.3 Loss or Theft
Gift cards that are misplaced, stolen, or used without authorization are not our responsibility. We retain the right to ban the card if fraud is detected.
13. Payment
13.1 Accepted Methods of Payment
The following methods of payment are accepted by us:
- credit and debit cards (Mastercard, Visa);
- digital wallets (such as Google Pay, Apple Pay, and PayPal);
All transactions are processed via secure, certified payment gateways compliant with PCI DSS standards.
13.2 Payment Security
Your payment details are not kept on our servers. The payment provider processes all payment information immediately and encrypts it.
13.3 Refusal of Transaction
We reserve the right to refuse to process a payment if:
- There are suspicions of fraudulent activities;
- The issuing bank has stopped the card or account;
- An error occurs on the side of the payment provider.
14. Delivery
14.1 Delivery Timeframes
Delivery schedules vary depending on the method chosen:
- Typical UK delivery time: 2–5 working days;
- Express Delivery: 1–2 working days (if available);
- International Delivery: time frames vary by country.
Not from the time of placing, but from the time your order is processed, all periods are computed.
14.2 Delivery Costs
Delivery charges are calculated automatically at checkout. Orders exceeding a specific amount (as indicated on the shopping page) may qualify for free delivery.
14.3 Dispatch & Tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number if available. We will try our best to help you resolve any concerns, however we are not responsible for any delays brought on by courier providers.
14.4 Ownership and Risk
Ownership of the items transfers to you at the time of delivery. Upon delivery or transfer to a courier service of your choosing, the risk of loss or damage is transferred to you.
15. Order Cancellations & Returns
15.1 Your Right to Cancel
According to the 2013 Consumer Contracts Regulations, you have 14 days after receiving the products to cancel your online order without giving a reason.
You have a further 14 days after informing us of your cancellation to return the items. Please send an email to info@moonlit.london to exercise this right.
15.2 Return Conditions
Returns are accepted if:
- There are no indications of wear and the item is unused.
- The original packaging, tags, and hygiene seals are all still in place;
- Within 28 days of delivery, the item is returned.
- The return includes proof of purchase.
15.3 Hygiene-Related Restrictions
Section 28(b) of the Consumer Contracts Regulations states that we are unable to accept returns of:
- undergarments (thongs, bodysuits, briefs, etc.) with the hygienic seal taken off;
- Any item that shows signs of wear;
- Items with broken tags or without packing were returned.
15.4 Exchanges
We do not offer traditional exchanges. Instead, we recommend the following process:
- Return the original item in accordance with our return policy.
- Place a fresh order for the item or size that you want;
- Receive a refund for the first item after it is inspected.
This approach lowers the possibility that the item you want will sell out and is faster and more effective.
15.5 Return Shipping Costs
Delivery fees are not refundable if you are returning a non-faulty item. We will pay for the return shipping if the item is damaged.
15.6 Refunds
Refunds are processed within 14 days of receiving and inspecting the returned goods. In the event that the item is returned in a damaged or non-compliant state, we retain the right to minimize the refund.
16. Faulty Items & Warranties
16.1 Your Rights
According to the Consumer Rights Act of 2015, you are entitled to items of adequate quality. You have the following rights if an item is discovered to be defective:
- free item return;
- A full refund or replacement at no additional cost.
16.2 Reporting a Fault
After you receive the goods, please get in touch with us within 30 days. Include a photo of the defect, a description of the issue, and your order number.
17. Email Reminders (Back-in-Stock, Abandoned Cart, etc.)
17.1 Automated Email Reminders
We may send you automated email reminders if:
- You didn’t finish the transaction, thus you left an item in your shopping basket;
- The item you were considering has returned to stock.
- An item you were interested in is back in stock;
- Based on your prior consent or a valid interest, these messages are provided in compliance with our privacy policy.
17.2 How to Opt Out
You may unsubscribe from these alerts at any time by sending us an email at info@moonlit.london or by clicking the link in the email.
18. Liability
We shall not be liable for:
- indirect or consequential damages, such as lost revenue, information, or reputational harm;
- Delays or failure in delivery caused by circumstances beyond our control (see section 19);
- Content on third-party websites linked to from our site;
- Damage caused by malicious software unless it was due to our negligence.
- Our whole responsibility regarding any order will be capped at the price you paid for it.
19. Force Majeure
We are not responsible for any delays or failure to fulfil our obligations due to circumstances beyond our reasonable control, including but not limited to:
- natural catastrophes;
- limits on quarantines and epidemics;
- industrial actions or strikes;
- cyberattacks or malfunctions in the infrastructure;
- Governmental constraints or war.
20. Intellectual Property
We own or have the proper legal authorization to use all of the information on this website, including the design, photos, text, logos, and MOONLIT trademark. It is completely forbidden to distribute, use, or copy any content without our prior written approval.
21. Jurisdiction and Applicable Law
The laws of England and Wales govern the interpretation of these terms and conditions. The courts of England and Wales will have sole jurisdiction over any disputes.
22. Contact Details
Email: info@moonlit.london
Address: 4 Charterhouse Bldgs, Goswell Rd., London EC1M 7AN, United Kingdom