Payment Policy
Our goal at MOONLIT is to make your shopping experience convenient, clear, and safe. What you need to know about currency conversions, customs charges, and payment security is included in our Payment Policy, along with the payment methods we accept and how transactions are handled.
1. Accepted Payment Methods
The following payment options are now accepted on moonlit.london:
- Visa, Mastercard, and Maestro are debit and credit cards.
- Digital wallets: Apple Pay, Google Pay, and PayPal
- Pay later / instalment options via Klarna (where available in your country)
Certified payment gateways that adhere to PCI DSS (Payment Card Industry Data Security Standards) handle all payments.
2. Payment Security
No payment information is kept on our servers.
All transactions are encrypted and securely processed by third-party payment providers.
If fraud is suspected, the transaction may be temporarily held for verification.
3. Payments via Third-Party Platforms
The terms and privacy policies of PayPal, Klarna, and other third-party platforms will be applicable if you decide to pay using them. Any mistakes, service charges, or delays brought on by these sites are not our responsibility.
4. Currency and Conversions
All prices on our site are listed in British Pounds Sterling (£).
Your payment provider may automatically convert the currency at the relevant exchange rate at the time of the transaction if you pay from a non-GBP account.
We are not responsible for any conversion fees or discrepancies due to exchange rates applied by your bank or payment provider.
5. Taxes and International Duties
Depending on your country’s laws, you could have to pay import taxes, customs tariffs, or other local fees if you order something to be delivered outside of the UK.
We are not responsible for covering these charges and cannot estimate the amount in advance — please check with your local customs office.
We have the right to refuse the original shipping cost and any return expenses from your refund if you refuse to accept the package because of tax or custom duties.
6. Declined Transactions
We Fraudulent activity is suspected;
- Your bank has banned your card or account;
- A technical error occurs on the side of the payment provider.
reserve the right to refuse an order or payment if:
7. Changes to This Payment Policy
This policy may be updated from time to time. Updates won’t impact confirmed orders, but they will apply to subsequent transactions.
8. Contact
If you have any questions related to payments, please contact us at:
Email: info@moonlit.london
Address: Moonlit, 4 Charterhouse Bldgs, Goswell Rd., London EC1M 7AN, UK